Frequently Asked Questions
What is needed at the computer for high speed internet from Intermax?
Your computer must have an Ethernet card or connection. (Sometimes called a NIC card.) Many computers come with this connection built-in. We also recommend that you have a personal firewall installed on your machine. Several are available online and some are free for personal use. We do not recommend a specific one but we strongly advise you to get one. The same goes for anti-virus software. We also strongly recommend that all Windows updates are installed on a regular basis. Intermax does not provide a formal firewall solution, so protecting your own personal computers is your responsibility.
Can multiple computers use a single connection?
Yes, you can use a standard off-the-shelf broadband-capable router or one of your PC's to share the connection within your home or office. Wireless routers must be secured!
How can I use my current (or old) E-mail account?
The answers varies with the type of account, and you may or may not wish to add another email account to check. If you are using web based e-mail like Hotmail.com or Yahoo, then there is no change. You simply use your web browser and access your account as you have been. If you have an e-mail account with a dial-up or other type of ISP, it is not so simple. First, be assured that you can always send e-mail through Intermax Networks. Sending will not be a problem. Our POP3 mail server address is mail.intermaxnetworks.com You will need an account on the server before you can use it to send.
Once you have provided us with a username and password we will set up your account and you can receive e-mail at (your user name)@intermaxnetworks.com. You will also be able to send mail using that server. A potential problem occurs when you go to get your mail from your old account. You will have to ask your old ISP to keep your mail account active for some time so that you can get your mail. It is possible that as soon as you stop taking their service, they may restrict your access to their mail server. They may immediately reject or discard e-mail. Make sure there are provisions for getting your mail before you terminate your old service (if you choose to do so). Some ISPs will even automatically forward e-mail to your new address for a time. There is nothing we can do with respect to your old account and e-mail addresses.
How can I use my e-mail account when away from home?
Go to http://www.intermaxnetworks.com and log in from the home screen.
This is a webmail application that will allow you to send and receive e-mail from your account. You will need your username and password, so make sure to take those with you when traveling.